Last updated: January 2026
What We Collect
When you use our wash reminder service, we collect:
- Your phone number (to send the reminder)
- The washer you selected
- The time you requested the reminder
- Your consent to receive text messages
We do not collect your name, email address, payment information, or location data.
How We Use Your Information
We use your phone number solely to send you a single text message reminder when your wash cycle is expected to complete. We do not use your phone number for marketing purposes without your explicit consent.
Data Retention
We retain your phone number and reminder history to provide the service and for compliance purposes. If you wish to have your data deleted, please contact us at the laundromat front desk.
Third-Party Services
We use Twilio to send text messages. Your phone number is shared with Twilio solely for the purpose of delivering your reminder. Twilio's privacy policy can be found at twilio.com/legal/privacy.
Text Message Terms
- You will receive one (1) text message per reminder request
- Message and data rates may apply
- Reply STOP to any message to opt out of future messages
- Reply HELP for assistance
- Carriers are not liable for delayed or undelivered messages
Your Rights
You have the right to:
- Not provide your phone number (the service is optional)
- Request deletion of your data
- Opt out of future messages by replying STOP
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us at the laundromat front desk to exercise these rights.
Contact Us
If you have questions about this privacy policy or your data, please speak with staff at Moms Laundrymat.
Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be available at this page.